Coalway Junior School

Support for Parents & Carers

Support for parents

As well as supporting the children in our school, we aim to offer support and guidance to our parents and carers. Please find below a collection of services, resources and links to other agencies that may be useful. As always, if you would like to talk to a member of the Pastoral team, please feel free to email or phone us on 01594 810271 (option 2) during the school day.


Supporting you, to support your family

If your child is struggling and you need some help, it can be difficult and worrying. Please remember that you are not alone. During school hours (8:30am-3:30pm) you will be able to speak to one of the Pastoral team. They will be able to offer advice and support or point you towards other agencies which will be able to help.


Virtual wellbeing page

Outside of school hours, you may wish to visit our virtual wellbeing page, which has links to some of our most used agencies. There are a huge number of organisations, services and charities, who provide support for a wide range of needs or issues. You may also like to look at the Early Help and Accessing Mental Health services pages on our school website.


Coffee morning

Every week, the Pastoral team run a drop-in coffee morning. This is open to all parents or carers, who may like to have the opportunity to meet with other parents/carers and members of the Pastoral team, in a relaxed and friendly environment. The sessions take place every Wednesday morning from 9-10am at Coalway Kids Club. Everyone is welcome – just turn up! We ask for a small donation towards the drinks and biscuits.


Peer Support

The Pastoral support team look to run Peer Support groups throughout the year. Peer support groups are an opportunity for parents and carers to meet others from the local community and to share their experiences.

We have offered peer support groups for parents/carers of:

  • Children with learning difficulties e.g. Autism

We would also welcome your ideas on Peer Support groups that you may find helpful.


Your own mental health

If you are facing a mental health crisis, which you need urgent support with, please remember that there are services available to support you and your family. If you feel that you are unable to keep you or your child(ren) safe please:

  • Contact the Police if a crime has been committed by calling 101 (or in an emergency 999)
  • Go to A&E at your Local Hospital
  • Speak to your doctor (during opening hours)
  • Calling NHS Direct on 111 (evenings and weekends)
  • Call Samaritans on 116123 (open 24 hours a day)


If you are feeling overwhelmed, depressed, or unable to do the things you once enjoyed, it may be time to assess your own emotional wellbeing. There are lots of places that you are able to access support. Some are detailed below. By clicking on the name, you will be directed to the websites, where you will be able to find further details about how to access their help.




Be Well Gloucestershire


Every Mind Matters - NHS


Gloucestershire Self Harm Helpline


Gloucestershire Crisis Team

Parent support guides

Please see below some useful documents, posters and downloads for you to refer to when supporting your child. Click on each link for more information:


Helping children to cope with anxieties


What is depression? A guide


Supporting your child with anger


Gaming and online safety

Keeping your children safe online


Please find below a selection of guides around some of the most used online games and apps. They provide advice around what they are and suggest possible safety tips to keep your children safe.