Coalway Junior School

Accessing Mental Health Services

Mental Health Services

If you need help to manage the ups and downs of life (no matter how big or small) for example: anxiety, low mood, bullying, anger, eating disorders and self-esteem there are lots of services available for help, support and advice.


Young Minds Matter (YMM) Gloucestershire

As Trailblazer school, participating in the YMM pilot scheme, we are able to make referrals to Young Minds Matter (YMM).


Young Minds Matter (YMM) is a safe and confidential mental health support service developed for children and young people up to 18 years of age in schools across Gloucestershire. ​The focus for support is mild to moderate mental health difficulties.


The team can offer support if you are struggling with things like exam stress, anxiety, low mood and poor sleep or similar. This can be either face to face in school or via a virtual online platform. To meet with someone from Young Minds Matter you can ask your teacher or member of the Pastoral team (Emily, Claire, Stella or Mrs Dixon) in school to make a referral for you. 


Please see this Information for Parents leaflet below for more information.



TiC+ (Teens in Crisis)

TiC+ provides a free, confidential service for children aged 9-21, and their families, which includes access to counselling, support and care.


  • Referrals to counselling

If you are over 9 years old and would like someone to talk to, your parents, carers or someone you trust in school can sign you up for counselling sessions. This can be for any problem, no matter how big or small. This might include things such as anxiety, bullying, bereavement, anger or low self-esteem.


  • Children’s support and advice

If you are over 9 years old and would like to talk to someone about your problems, TiC+ have TiC+ chat which is an available every day from Sunday to Thursday, 5pm-9pm in the evening.


You can call someone to talk on 0300 303 8080  (if you have free minutes on your phone this will not cost you, otherwise it is the standard network charge)




You can access the live message chat on


  • Parent support and advice

If you are worried about your child’s mental health, emotional well-being or behaviour, you can contact TiC+ for free, confidential and anonymous support.


A confidential and free parent chat service is available on:

Monday 5pm-9pm

Tuesday 9:30am-1pm

Wednesday 5pm-9pm

Saturday 9:30am-1pm


This can be access by calling free on 0800 652675 or by visiting the TiC+ website (link below) to launch the ‘Online Chat’:


  • Parent and Carer support groups

TiC+ offer a range of parents and carer support groups for children over the age of 11. For more information, and to find out how to book these sessions, please visit:



  • Family Counselling services * currently suspended due to Covid 19*


Family counselling is very much like one-to-one counselling, but instead of seeing an individual, multiple members of the same family can be seen together. Family counselling will give each member of the family a safe place to talk about the things concerning them.


More information can be found at:


On Your Mind Glos

To find out more about ‘On Your Mind Glos’, watch the following clip:

On Your Mind Glos is an anonymous online support finder, to help you to find the best pathway of support for any mental health issues that you may be facing. This is open to children and young people up to the age of 25.

The support finder can be found by following this link:


Child and Adolescent Mental Health Services (CAMHS)

CAMHS Gloucestershire provides a comprehensive range of specialist emotional wellbeing and mental health services for all children and young people aged under 18 who are registered with a GP in Gloucestershire. The service works in partnership with Teens in Crisis (TiC+).

Usually children and young people referred to CAMHS will be experiencing emotional wellbeing problems that significantly affect their ability to cope with normal stresses and demands of life. The

CAMHS also offers parenting support, including courses for parents of children with ADHD and other special educational needs. More information can be found on their website:

Referrals to this service will be through professionals (School Staff and G.P.’s, for example).



Childline is a free service for children under the age of 19 to help with any issue that they are going though. Their trained counsellors are able to talk about anything, big or small, and the service is available 24/7.

You can contact Childline:



NSPCC is a charity that offers support and tips to help keep children safe. From advice on children’s mental health to staying safe online, support for parents and what to do if you’re worried about a child. More information can be found by visiting


Young Minds

Young Minds is the UK’s leading charity fighting for children and young people's mental health. Their aim is to stop young people’s mental health from reaching crisis point. Young Minds provides support for children and their families.

You can contact Young Minds:

YMM Parent Information and Privacy Notice